Petwise Online Shop - Conditions of Use
Petwise Online Shop - Conditions of Use |
| Advertised prices are in Australian dollars and include GST. Typographical errors may occur, in which Petwise shall make best endeavours to rectify, but are not responsible for. |
| No information on this Web site regarding any product or sevice available for purchase constitue a warranty or promise by Petwise in respect of those products. |
| Petwise will not be held responsible for any damage to any products after delivery. |
| Delivery Times |
Deliveries can be made the day following the placement of your order, subject to availability of delivery windows. Deliveries are not made on the following public holidays:
Your nominated delivery day can be up to 7 days from the time of placing your order. If circumstances change and you are not able to be at home to accept delivery at your nominated time, please phone Petwise at least 8 hours before your nominated delivery time to make alternative arrangements for delivery. Delivery Cost CalculationsPlease note: If your order is over 175kg, please contact the store directly for delivery cost information. Zone 1A - Brisbane Metro, Ipswich
Zone A2 - Outer Brisbane, Toowoomba, Gold Coast, Northern NSW
Zone A3 - Ipswich + other
Zone A4 - Northern Sunshine Coast + other
Queensland Coastal Regions Mayborough - Mackay + surrounding areas
Zone C + D - Various
Zone E - Central QLD
Zone F - South-West QLD
Zone G - Far North-West QLD
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Products Missing From an Order |
| If you have any products missing from your Petwise order, make sure you check the invoice to see if the product was marked as being out of stock, or if it is not out of stock, to see if you were charged. Please phone Petwise to have any problems resolved. |
Product Returns |
| In the event of any problems with products purchased using the Petwise Online shop, they may be returned to your nearest Petwise store for a refund or exchange. Products must be accompanied with the Petwise invoice. If you need further assistance contact your nearest Petwise store during opening hours. Alternatively you may make arrangements for the item to be collected and a replacement or refund to be supplied. |
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Security At Petwise we consider the security of your information to be if paramount importance. We have implemented security measures designed to provide the peace of mind you should expect when purchasing goods over the internet. When you place an order, our secure server uses SSL (Secure Sockets Layer) to connect to our website, which encrypts all the information send from your PC. The following indicates that you have entered a secure session and will be present when you are requested to enter your credit card details: 1. the "https" in place of the usual "http" in your browser address box |
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SecurePay Certification The Petwise Online shop also has a current SecurePay certificate, which gives you the peace of mind of knowing that we are a legitimate company, and can provide a secure environment in which you can transact. To view details of our security certificate, please click on the SecurePay logo on the left. |
From our website we use a payment gateway powered by SecurePay, which uses 168 bit PKI encryption right through to the banks' EFTPOS networks where credit card transactions are automatically processed. You can obtain further technical information about our payment gateway by visiting our supplier's site: www.securepay.com.au |
If you're uncomfortable using your credit card online, we also accept payment by money order, cheque (drawn on Australian banks only), and Petwise gift vouchers. |
Please note that while Petwise Online uses its best endeavours to protect all such information at all times, we cannot be responsible for unauthorised access to the information. |
Privacy |
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____________________________________________________________________________________ If you have some any questions, please email us at: admin@petwise.com.au |